The Pokies 114 — Official Rules & Player Agreement

Welcome to the official Rules page for The Pokies 114. These rules set out how we operate, how you must behave while using our platform, and what you can expect from our service. We tested all core processes and updated this page based on those results so you can make informed decisions. Our goal is to be transparent, fair and consistent with regulatory best practice.

General Information

The Pokies 114 is operated by an internationally registered gaming company. We provide a wide selection of casino games, live dealer tables and sports betting for customers in permitted jurisdictions. Our operations follow recognised regulatory standards, and we maintain compliance with anti-money laundering (AML) and know-your-customer (KYC) requirements. By registering and using The Pokies 114 you accept these rules and the Terms of Use.

How to Read These Rules

These rules are organised into clear sections for easy reference: Usage, Account Opening, Deposits, Withdrawals, Bonuses and Promotions, Account Security, Responsible Gambling, Dispute Resolution and Termination. If you are unsure about any provision, contact our support team for clarification prior to registering an account.

1. Usage and Eligibility

We designed The Pokies 114 for adults who are legally permitted to gamble in their country of residence. Use of the platform is subject to the following eligibility rules:

• You must be at or above the legal gambling age in your jurisdiction. If you are underage, do not register or attempt to use the site.
• You must only access The Pokies 114 from a country or territory where online gambling is permitted by local law and by our licensing rules.
• You must be the true holder of the account and provide accurate personal information when requested.
• You must not be self-excluded, banned, or otherwise prohibited from gambling by any authority or by us.
• Only natural persons are permitted to hold personal accounts. Corporate or professional play is prohibited unless expressly permitted by us in writing.

2. Registration and Account Opening

When you open an account at The Pokies 114 you create an agreement with us. We require true and accurate details. We may ask for supporting documents as part of KYC checks. The steps below summarise our typical onboarding process.

1. Complete the online registration form with your full legal name, date of birth, contact details and country of residence.
2. Confirm your email address and telephone number when requested.
3. We may request identification documents, such as a government-issued photo ID, proof of address and proof of payment method ownership.
4. We will review provided documents and may temporarily restrict account activity until verification is complete.

We tested our onboarding workflow and our results show that verification is usually completed rapidly when documents are clear and match the provided details. Delays occur when documents are incomplete or inconsistent.

3. Identity Verification and KYC

Identity verification is mandatory and helps protect both you and The Pokies 114 from fraud and money laundering. Examples of documents we may request:

• Government-issued photo ID (passport, driver licence, national ID)
• Proof of address (utility bill, bank statement) issued within the last three months
• Proof of payment method (card statement showing last four digits, screenshot of e-wallet account)

If you do not provide requested documentation or if we reasonably suspect document fraud, we may suspend or close your account and retain funds until the matter is resolved.

4. Deposits

Deposits at The Pokies 114 are easy and secure. We support a range of payment methods subject to availability in your jurisdiction. Below is a general guide to deposit rules and our observed processing times from our internal testing.

We only permit deposits from payment methods registered in your name. Third-party payments are not permitted except where explicitly agreed by The Pokies 114 in advance. Our tests show that using your own verified card or e-wallet gives the smoothest experience and fastest payouts.

5. Withdrawals

Withdrawals are processed according to the payment method, KYC status and anti-fraud checks. Below are our standard rules and our observed average processing results from live testing.

• Withdrawal requests must originate from the registered account holder.
• We reserve the right to require additional documentation before processing any payout.
• Withdrawal processing may be delayed while we complete AML reviews or if suspicious activity is detected.
• We do not charge withdrawal fees, but your banking institution may charge fees or currency conversion costs.

We tested a range of withdrawal requests during regular hours. Our results show that fully verified accounts receive payouts most consistently and quickly. Pending or incomplete KYC is the most common cause of delay.

6. Playthrough and Wagering Requirements

Certain deposit bonuses, free spins and promotions include wagering (playthrough) requirements. These requirements are provided with each offer and must be completed before withdrawing bonus-derived funds unless otherwise stated.

1. Wagering requirements vary by promotion. Typical examples: 1x for PayID deposits, 3x for certain card deposits as a condition for withdrawals.
2. Only eligible games contribute to wagering requirements. Game contribution tables are stated in the promotion terms.
3. We reserve the right to void bonus credits and winnings if we reasonably suspect abuse, bonus exploitation, or pattern play designed solely to meet wagering requirements.

We analysed a series of promotional plays to check for vulnerabilities and our findings show that playing only restricted low-variance games to meet wagering is monitored and may result in forfeiture.

7. Bonus Abuse and Prohibited Behaviour

To protect legitimate customers and the integrity of The Pokies 114, the following actions are prohibited and may lead to forfeiture of winnings, account suspension or closure:

• Using multiple accounts to claim bonuses or exploit promotions
• Collusion, chip dumping or coordinated gameplay with the intent to defraud
• Use of automated bots, scripts, macros or any software that alters normal play
• Chargeback or reversal of deposits after having used funds to wager
• Using stolen or third-party payment instruments without authorisation

In our tests, suspicious patterns were detected by combining transaction monitoring with gameplay analytics. When we identified clear abuse, action was taken in line with our rules.

8. Game Malfunctions and Faults

Games may occasionally experience technical faults. If a game malfunction occurs the following applies:

1. We may void any affected bets if we determine a game malfunction occurred.
2. If funds or gameplay are lost due to a malfunction, we will investigate and, where appropriate, restore balances at our discretion.
3. Players should avoid attempting to exploit a fault. Exploitation may result in forfeiture of funds and further action.

Our technical team follows strict procedures to validate faults. Our tests included intentionally reporting issues and we found that clear, reproducible evidence accelerates resolution.

9. Account Security and Customer Obligations

Account security is a shared responsibility. The following are your obligations when using The Pokies 114:

• Keep your login credentials secure and do not share them with third parties.
• Notify us immediately if you suspect unauthorised access, fraud or a data breach affecting your account.
• Use strong passwords and enable any available two-factor authentication (2FA) options.
• Ensure contact details are current so we can reach you for verification or security checks.

We will never ask you to provide your password in full via email or chat. If prompted, contact support immediately.

10. Responsible Gambling

We are committed to promoting responsible gambling. Our platform includes tools and support to help players manage their play. These may include deposit limits, wagering limits, session reminders, self-exclusion and cooling-off periods.

• You can set deposit and loss limits via your account controls or by contacting customer support.
• Self-exclusion requests will be honoured; during the exclusion period you will not be able to access the site.
• If you believe you have a gambling problem, seek professional help and use our self-help tools immediately.

We tested our responsible gambling tools and found that setting limits through the account dashboard is immediate, while self-exclusion may require identity verification to ensure effective enforcement.

11. Privacy and Data Protection

The Pokies 114 collects and uses personal data to provide our services, prevent fraud and comply with legal obligations. We process data in accordance with applicable privacy laws and our privacy policy. Key points:

• We collect identity, contact, transactional and device data to operate the account.
• Data may be shared with payment processors, fraud prevention partners and game providers where necessary to deliver services.
• We store personal data securely and only for as long as required for legal, regulatory or business purposes.

If you have concerns about how your data is used, contact our Data Protection Officer or support team for assistance.

12. Restricted Countries and Jurisdiction

The Pokies 114 only accepts players from jurisdictions where our services are permitted. If you access our platform from a restricted jurisdiction, your account may be suspended and wagers voided. It is your responsibility to ensure you comply with local law.

13. Breaches, Suspensions and Termination

We take breaches of these rules seriously. If you breach any provision or we reasonably suspect you have done so, we may:

• Suspend or close your account without notice
• Withhold or deduct funds pending investigation
• Void bets or cancel winnings resulting from prohibited conduct
• Report criminal activity to relevant authorities where warranted

If we believe a breach is unintentional, we will endeavour to communicate clearly and provide an opportunity to resolve the issue. We tested the escalation process and our results show that clear documentation from players helps speed up case resolution.

14. Dispute Resolution and Complaints

If you have a complaint or dispute, raise it with our support team in the first instance. To help us investigate please provide:

1. A clear description of the issue
2. Relevant account details and timestamps
3. Supporting screenshots or documents where possible

If we cannot resolve your complaint internally, details of independent dispute resolution providers (where applicable) will be supplied. We aim to be reasonable, transparent and timely when handling disputes.

15. Changes to These Rules

We reserve the right to update or amend these rules from time to time for operational, legal or regulatory reasons. When material changes are made we will notify customers by email or by posting a notice on the site. Continued use of The Pokies 114 after changes implies acceptance of the revised rules.

16. Anti-Money Laundering and Financial Controls

To protect against money laundering and financial crime, The Pokies 114 operates robust AML controls. These include transaction monitoring, source of funds checks and limits on deposits and withdrawals. Examples of AML safeguards:

• Enhanced due diligence for high-value transactions
• Verification of source of funds when requested
• Temporary holds on funds where suspicious activity is detected

We tested monitoring thresholds during audits. Our results show timely detection of unusual deposit patterns, which helps keep the service secure for all customers.

17. Prohibited Content and Conduct

The following conduct is strictly prohibited on The Pokies 114:

• Cheating, collusion, or using unauthorised devices to influence outcomes
• Harassment, hate speech or abusive behaviour in chat or communications
• Attempting to access back-end systems or manipulating software

Violations will lead to disciplinary action including account closure and reporting to law enforcement if necessary.

18. Financial Limits and Responsible Payment Practices

To support responsible play, we may apply deposit and wagering limits. We also restrict certain payment methods for withdrawals, prioritising traceable methods that were used for deposits. Examples:

19. Licensing and Regulatory Compliance

The Pokies 114 operates under recognised gaming standards and cooperates with regulators and auditors. Our compliance framework includes regular testing of random number generators (RNG), financial audits and independent verification of fairness for select games. We maintain records for regulatory review and support external audits when required.

20. Our Commitments to Players

We believe transparency builds trust. Our commitments include:

• Fair and prompt handling of deposits and withdrawals where verifications are complete
• Clear communication about bonus terms and wagering requirements
• Robust security of personal and financial information
• Accessible support to resolve account or technical issues

From our testing and everyday operations, these commitments guide how we serve players and make decisions in disputed or exceptional cases.

21. Practical Examples and Frequently Asked Scenarios

Below are practical examples based on common queries we receive and from our own testing cases.

1. Example — Delayed Withdrawal: If you request a withdrawal and your account is unverified, we will pause processing and request KYC documentation. Uploading clear documents usually resolves the delay within 24–72 hours.
2. Example — Bonus Forfeiture: If a player opens multiple accounts to claim the same welcome offer, our security checks will identify the duplication and all associated bonuses and winnings will be voided.
3. Example — Game Glitch: If a slot game freezes during a spin, report the session ID and approximate time to support. Our technical log review will determine if the spin result stands or is voided.

22. Contacting Us

For account support, KYC uploads, complaints or security reports, contact our customer support team via the in-site support channels. Provide as much detail as possible to help us investigate quickly. Our support team operates during extended hours and we aim to respond promptly, prioritising security incidents and financial queries.

23. Final Notes and Acceptance

By using The Pokies 114 you confirm that you understand and accept these rules. We tested the major processes described on this page and used the results to refine the rules and to improve customer guidance. If you disagree with any part of these rules, please do not use our services and contact support for clarification.

These rules are effective as of the date posted on our site. The Pokies 114 reserves the right to update or amend these rules as needed. We recommend reviewing this page periodically for changes.

Key Definitions

To avoid ambiguity, here are short definitions of terms used in these rules:

• Account — Your registered user account at The Pokies 114.
• Bonus — Any promotional credit, free spins or promotional offer subject to specific terms.
• KYC — Know Your Customer checks, which include identity and address verification.
• AML — Anti-money laundering controls and monitoring.
• Wagering Requirement — The number of times a bonus amount must be staked before withdrawal.

If you require any additional clarification, reach out to our support team who can explain specific rules related to your account or your jurisdiction. We aim to operate fairly and transparently for all players who use The Pokies 114.